Shipping & Returns
Konjac Sponge NZ Shipping & Returns
Orders made through our website are shipped daily throughout New Zealand. Allow two working days for the delivery of your order within the North Island, and two additional days for orders shipped rurally or within the South Island.
We use CASTLE PARCELS and PBT COURIERS to ship orders to customers, at a cost of $6 per order throughout New Zealand. Once shipped, customers will receive an email to the address provided when making the order confirming tracking details.
Should you change your mind, we offer a refund minus the cost of shipping within 15 days of purchase, subject to our satisfaction that the product is returned unused, undamaged and in original packaging. Please contact us first before returning your order to us. We reserve the right to not process a refund at our discretion.